Maybe this isn't the right place, but I've exhausted trying to use imaginefx@subscription.co.uk. I ordered the special where I was supposed to get one of the instructional DVDs. Not only has that not come, but my magazines keep coming without the issue DVD as well. The response I get back from the people over there is "oh, we can't find your subscription in our database" which is pretty funny because they're sending me the darn magazine. They sure took my money too.

 This is BS. I see many other people are having problems with the DVD. What kind of operation is this? Anyone have the same problem and get it resolved? Right now I'm thinking my best bet is to go back to my credit card company and dispute the charge. Because I am getting totally ripped off.

I'm in a similar situation.  I'm getting the magazine DVDs thankfully, but I've been getting a total run-around or blow-off when it comes to the bonus Gnomen DVD. When I inquired about the DVD through email, it took over a week for them to ask me for some 10 digit account number ( 10 digit??? I could only find a 6 digit subscriber number), as well as all my complete mailing information.  I send that back, 2 weeks later I get the same "we can't find your subscription our database."   I agree, total BS since the "account help" information I used came right off my address sheet mailed with each issue.

 @ pixelmech, I feel for you though...no DVDs at all!?  You definitely are or the receiving end of some bad customer service.  I hope you get some resolution.

 Great magazine, but the DVD nonsense is leaving a bad taste in my mouth.  They need to stop advertisng that offer if they can't follow through.

I'm surprised that you're not even getting the magazines DVDs in the issue.

one question though. when you guys signed up for a subscription did you put in the special offer 'code' that was on the ad to fit with the Gnomon promotion? If you didn't put this code in when you subscribed it wouldn't sign you up for the gnomon promotion.